Talisma Earns Top Ranking In Online Self Service Report From A Leading Analyst Research Firm
Released on = April 4, 2006, 8:35 am
Press Release Author = Talisma
Industry = Telecommunications
Press Release Summary = TalismaŽ Corporation, the leading provider of enterprise Customer Interaction Management (CIM) solutions, today announced that it received the highest ranking in overall suitability for its self‑service offering in JupiterResearch\'s recent online self-service report.
Press Release Body = London, UK - April 4, 2006 - TalismaŽ Corporation (www.talisma.com), the leading provider of enterprise Customer Interaction Management (CIM) solutions, today announced that it received the highest ranking in overall suitability for its self‑service offering in JupiterResearch\'s recent online self-service report.
This comprehensive report examines the current state of the online customer self-service market, providing insights on the market landscape, outlook, and recommendations. JupiterResearch surveyed consumers and service executives as well as the principals and customers of Talisma and other leading companies in the online self-service industry.
\"Talisma scored highly for reporting, and its knowledgebase management capabilities are superb,\" according to the JupiterResearch report, \"Online Self-Service: The Slow Road to Search Effectiveness. \"Additionally, clients expressed high satisfaction levels across the board. Its customer interaction management focus is well supported by its touch point escalation capabilities, and overall reporting functionality is excellent.\"
JupiterResearch\'s online self-service evaluation was based on: overall business value, measured by criteria such as ratio of self-service clients to overall client base, functionality, customer retention and support; market suitability, based on elements such as pricing, scalability and usability; and breadth, which includes revenues, number of clients and profitability.
\"Consumers want to choose how they interact with suppliers and they are increasingly turning to the Internet for information gathering and problem resolution,\" commented Dan Vetras, CEO of Talisma. \"An intelligent and integrated knowledge management system is an integral component of any comprehensive customer interaction management solution and is critical to customer service organisations\' ability to provide fast, accurate and relevant information without human involvement. It is truly exciting to be recognised by JupiterResearch for our knowledgebase solution.\"
To download a complimentary copy of JupiterResearch\'s Online Self-Service report, visit www.talisma.com/jupiterreport.
About Talisma Talisma is a global provider of Customer Interaction Management (CIM) solutions that enable businesses to deliver a truly exceptional customer experience. Talisma\'s solutions integrate the power of email, phone, chat, and self service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma\'s global customers include AOL, Aviva, Betdaq, Canon, ChevronTexaco, Citibank, Dacorum Borough Council, Daimler-Chrysler, Dell, DHL, E.on, EPSON, Ericsson, Intuit, Microsoft, MWB, Pitney Bowes, Siemens, Sony, Sprint, NHS University Hospital of Leicester and Xchanging. For more information, visit www.talisma.com.
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