Released on: August 13, 2008, 3:03 am

Press Release Author: Rajiv Dave

Industry: International Trade

Press Release Summary:
We can provide services to increase your business including calling potential
customers, new customer follow-up, mailing emails/letters, regular follow-up (thus
leading to high customer satisfaction), offering incentives to visit your office,
getting more potential customers during low sales season, etc. We will work with you
to identify your (and your customer\'s needs and create innovative campaigns

Press Release Body: We are a Business Process Outsourcing (BPO) firm, \"International
Services Outsourcing\" - InSO, located in Los Angeles County. We have our dedicated
call center located in India. We have experience working in medical, financial,
herbal and entertainment industries. We only certify agents to take your calls after
they have passed a comprehensive screening process. We take care of professionally
training our agents for your campaigns. Thus we can achieve better ROI.

We can provide services to increase your business including calling potential
customers, new customer follow-up, mailing emails/letters, regular follow-up (thus
leading to high customer satisfaction), offering incentives to visit your office,
getting more potential customers during low sales season, etc. We will work with you
to identify your (and your customer\'s needs and create innovative campaigns.

InSO empowers you to support your customers consistently for higher satisfaction
irrespective of what mode of communication they adopt - Voice, Email, Chat and
Self-Service. Our Quality Policy summarizes how we support your Customers - \"e will
delight our Client\'s Customers as our Own\" No wonder, InSO is consistently rated #1
in End-Customer Satisfaction for our Client Operations. InSO provides both inbound
and outbound call management services for our customers.

Services Offered

• Our back office operations include:
• Scheduling Appointments
• Calling potential customers for future business
• Promotional Offer marketing
• Order Taking/Order Processing
• Managing customer service calls
• Billing & Accounts Payable
 Financing Options Handling


InSO offers world-class solutions to serve companies in the Financial Services,
Entertainment, Medical and High Tech Verticals. Solutions include:

 Customer Interaction
 Customer Service
 Tech Support
 Transaction Processing
 Application Management
 Implementation Services
 QA and Testing
 Infrastructure and Remote Management
 Telemarketing
 Sales Processing

Inbound Call Center

Services, which are inbound in nature, like providing customer/client services or
technical support functions, are handled by Inbound Call Centers. Typically, they
provide the following services:

Customer support services

• Information support
• Invoicing support services
• Delivery information and status support
• Customer support solutions
• Business Feedback
• Customer Opinion
• Product Survey
• Chat support: Web Call Back, Web Push
• Deal closing support
• Delivery information support
• Invoicing and order filling solutions
• Research and survey support
• Event management support
• Collections support
• Competitor update

Outbound Call Center

Outbound Call Centers provide services, which are outbound in nature, like providing
telemarketing or appointment filling services. The following is some of the outbound
call center services:

 Telemarketing
 Appointment fixing
 Deal closing support
 Dynamic order filling services
 Customer satisfaction surveys
 Payment reminder
 Debt Collection
 Credit card verification solutions
 Outsourcing program notice
 Advertising and brand management solutions
 Follow-up calls and mailers
 Business correspondence assistance
 Registration and confirmation functions to a call center
 Combination - Inbound and Outbound Call Center Services

Combining outbound and inbound telephonic, email and web support services and using
wonderful technology tools, there are extraordinary solutions that call centers come
up with.

Typical Department where Call Center Services can be outsourced

- Marketing
- Sales
- Customers Relations
- Collections

Contact Details

Website: www.inso.us
Phone: 1-626-602-3884


Web Site: http://www.inso.us

Contact Details:
5845 Linking Avenu
CA, USA